We are unable to change or cancel an order once placed. If you no longer require the order, please return it back to us for a refund. Click here to view our Return FAQs.
However, if the items ordered are on a delay, then you cancel these online using the following steps:
- Log in to ‘My Account’ using your email address and password.
- Select the ‘My Orders’ option from the menu on the left-hand side. Here you can view any items on delay.
- Select the ‘Reserved Items’ option.
- Select the ‘Cancel’ button next to the item you wish to cancel.
Please be aware that your right to cancel does not apply to certain goods that we sell, for example, toiletries and cosmetics where the seal has been broken, or pierced jewellery items.