To track your order:
- Log in to 'My Account' using your email address or customer number and password.
- Select ‘My Orders’
Here you can view:
- History of all your recent orders
- Up to date parcel statuses
- The delivery destination
(Please note, this information updates at regular intervals)
Your order tracking is split into 3 sections.
Expected
This includes:
- Orders that have not yet been delivered
- Items on delay
Delivered
In this section, you will see orders that are being delivered to your chosen address.
Returned
In this section you will see any items that you have either returned or cancelled.
TRACKING EMAILS
You will also receive tracking emails throughout the delivery journey, which will detail how many parcels have been despatched and include all of your delivery information.